Area Profit Protection Assistant Manager/Manager

• Provide highly visible specialist support to designated Area and to the Senior/Territory Profit Protection Manager in Shrinkage reduction strategies, in line with the Group Profit Protection Strategy.
• Plan, oversee and manage Stock Audits in line with company procedures, attending the audits where required and visiting stores prior to ensure preparations are understood and followed.
• Conduct investigations and root cause analysis for any inventory discrepancies or losses.
• Investigate and report on all losses or incidents that relate to criminality by establishing key contacts within the relevant law enforcement agencies.
• Actively identify areas of non-compliance to risk management policies and complete on-site investigations into the stock audit result.
• Complete regular in depth procedural and process compliance reviews, reporting the results and implementing plans to help with correction action required.
• Conduct training with new and establish store teams when required.
• Investigate and follow up on all reported incidents that impact on shrinkage or inventory integrity, ensuring ISACS is kept update where applicable.
• Ensure loss exposure is minimised across all operational areas, by adherence to the Profit Protection, Store Operations and Stock Audit Manuals.
• Known Shrink i.e. Damaged / Faulty / Stolen monitored with controls identified & communicated across the store.
• Visit stores on a regular basis, completing store visit reports and helping to raise awareness of Profit Protection matters and best practices.
• Report compliance issues and provide support for their resolution.
• To prioritise workload, ensuring that all reports and investigations are completed within the deadlines set.

Communication

• Maintain communication with the Senior/Territory Protection Manager, Area, State & Store Manager’s in relation to compliance issues, opportunities, strategies and shrinkage reduction activities.
• Agreed reporting processes are followed and deadlines are met.
• Maintain effective partnerships with Investigation Agencies and Law Enforcement.
• Attend Court or Tribunals as required and prepare written statements and reports a required.
• To operate total discretion and confidentially in respect of all duties performed and information gained during the course of your employment.

Physical Security

• Identify security vulnerabilities within aligned store and provide corrective action including identifying exposures where a written procedure is required to prevent loss.
• Ensure equipment is maintained and actively used correctly to reduce loss in a cost effective manner
• Bag and Locker checks are carried out regularly and randomly as per Company Policy
• Attend incidents of Break & Enter and complete reports and advise on recommendations to deter repeat offenders.

Qualifications: 5 - 8 years’ experience in Retail Profit Protection, security, auditing, inventory, or similar discipline in a big box environment Strong Investigatory experience and knowledge of criminal and employment law Experienced in delivering strategies that drive KPIs, innovation and shrink reduction Exceptional written and verbal communication skills in English. Able to handle a challenging and fast-paced environment Problem solver with a strong attention to detail Able to effectively liaise with stakeholders at all levels Own transport is essential and interstate travel will be required