ADMINISTRATIVE RECEPTIONIST

Qualifications:

• Diploma or Bachelor's Degree in Business Administration, Office Administration, Secretarial Studies, or a related

field.

• Minimum of 2 years' experience in an administrative or receptionist role.
• Excellent verbal and written communication skills.

• Strong customer service and interpersonal skills.
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).

• Experience using CRM systems or ERP software is an added advantage.
• Experience in a solar, electrical, engineering, construction, or retail company is an added advantage.

Key Responsibilities

Welcome and assist clients, visitors, and suppliers in a professional manner.

Answer, screen, and direct incoming phone calls and emails.

Schedule appointments, meetings, and site visits for the sales and technical teams.

Maintain accurate records of customer inquiries and follow up where necessary.

Prepare quotations, invoices, delivery notes, and other administrative documents as required.

Organize and maintain physical and electronic filing systems.

Receive, sort, and distribute incoming mail and courier deliveries.

Manage office supplies inventory and coordinate procurement when necessary.

Support the sales team by preparing documents, presentations, and customer records.

Coordinate travel, accommodation, and logistics for staff when required.

Maintain cleanliness and organization of the reception and office areas.

Handle customer complaints professionally and escalate issues to the relevant departments.

Assist with basic bookkeeping tasks, including recording petty cash and expenses.

Ensure confidentiality of company and customer information.

Perform any other administrative duties assigned by management.