Head, Communications and Client Experience

Your tasks

Reporting to the Regional Director, the Head of Communications and Client Experience provides strategic leadership across communications, marketing and client experience for the Overseas region. The role leads senior teams and oversees significant marketing investment across more than 40 markets to strengthen the distinct equity of JLR's brands, maximise investment effectiveness and deliver profitable growth.

• Direct an international network of Marketing Directors across the Overseas region, setting strategic direction and ensuring alignment of market marketing plans, brand activation, campaign delivery and commercial performance across more than 40 markets
• Lead a multidisciplinary team across Digital, CRM, Media, Performance Marketing, Customer Journey, PR, Experiential and Communications, integrating specialist capabilities to strengthen brand performance and enhance client experiences
• Manage and strategically allocate significant marketing investment across multiple markets, monitoring performance and investment effectiveness while providing recommendations to senior leadership
• Direct external media, creative and technology agency partners to deliver integrated marketing services and marketing infrastructure that support business priorities across the region
• Lead the region's AI agenda within marketing and communications, driving adoption of new technologies and innovative ways of working
• Partner with regional and market stakeholders to develop and execute integrated communications, marketing and client experience strategies that support business objectives and growth

Requirements

• Degree in Marketing, Communications, Business or a related discipline
• At least 12 years of experience in communications, marketing and/or customer experience leadership roles, including regional or international responsibilities
• Proven track record of developing and executing integrated marketing, communications and brand strategies across multiple markets
• Strong experience leading senior, multidisciplinary and geographically dispersed teams, with a focus on talent development and organisational effectiveness
• Strong commercial and analytical acumen, including experience managing large-scale marketing investments and driving measurable business outcomes
• Excellent stakeholder management and influencing skills, with the ability to collaborate effectively across global, regional and local teams
• Demonstrated experience leading organisational transformation, including the adoption of new technologies, capabilities and ways of working