Application support/production support (L2/L3)-Banking

About the company

A well‑established technology services company delivering IT solutions, infrastructure support, and outsourced operational services. It works with clients across various sectors to enhance efficiency and strengthen digital capabilities.

Your tasks

JOB RESPONSIBILITIES

• Provide both technical and non-technical support to users.
• Respond to and resolve user incidents, service requests, and inquiries while maintaining a strong customer service mindset.

• Take initiative to identify and address issues proactively.
• Ensure timely communication and follow-up with users regarding issue status and resolution.

• Accurately report incidents, business impacts, root causes, and workaround measures to management.
• Maintain detailed records of incidents, service requests, and resolutions.

• Prepare operational reports and support documentation for stakeholders.
• Work closely with L3 support teams and external vendors to resolve complex issues.

• Define, monitor, and enforce service level agreements (SLAs) with vendors and support partners.
• Perform basic application monitoring and health checks.

• Assist in troubleshooting infrastructure, application, and user-related issues.

Requirements

JOB REQUIREMENTS

• Bachelor's degree or equivalent tertiary qualification in Information Technology, Computer Science, or a related technology discipline from a recognized institution.
• Atleast 8 years of e xperience in L2/L3 Application Support, supporting following application:

o Payments and Cash Management

• Regulatory Reporting, including:

o MAS (Monetary Authority of Singapore) reporting

• Professional certifications such as ITIL Foundation, Microsoft Certified, or CompTIA A+ are good to have.
• Any prior Application development experience is good to have.

• Exposure to MAS Technology Risk Management (TRM) guidelines, IT risk awareness, and financial institution infrastructure environments.
• Experience administering Windows Server and Linux Server environments.

• Perform application health checks and basic system troubleshooting.
• Knowledge of IT Service Management (ITSM) practices, ITIL.

• Experience using ITSM tools such as ServiceNow and Jira.
• Communicate technical issues clearly to both technical and non-technical audiences.

How to apply

Bhadoria Shilpalekha Vikas (R1876178) JAC Recruitment Pte. Ltd. (90C3026)

Other

This is a 6-month agency contract role (extendable / renewable)

Working Location: Singapore