General Deputy Director

Purpose of the Position

To ensure that administrative operations are managed efficiently, orderly, and aligned with the organization's strategic objectives. They will be responsible for managing operational and budgetary resources, supervising accounting and financial aspects, managing providers and infrastructure, and contributing to the proper functioning of the team and internal processes.

Main Responsibilities

• Supervise the functioning of the Distribution, Member Services, and Collection areas.
• Follow up on the fulfillment of monthly departmental goals, with special attention to accounts receivable and delinquency levels.
• Review the execution and performance of commercial managers against established goals.
• Supervise bank reconciliation and the proper recording of accounting information.
• Administer and control the organization's operational and budgetary resources.
• Approve payments to recurring providers, public utilities, per diems, and supply purchases contemplated in the budget.
• Supervise the execution of internal workflows and propose improvements when necessary.
• Evaluate and manage software contracts and technological services, seeking an adequate cost-benefit ratio.
• Optimize operating expenses and ensure the efficient use of resources.
• Support the implementation of procedures, redistribution of workloads, and adoption of new goals within the team.

Main Challenges

• Maintain the stability of the operating cash flow, ensuring the necessary liquidity to cover payroll, taxes, and providers during periods of low collection.
• Optimize administrative resources and costs without affecting operations.
• Evaluate technological solutions according to the real needs of the organization.
• Lead changes in processes and procedures, achieving effective adoption by the team.
• Maintain the balance between operational needs and the organization's financial objectives.

Academic Background

Non-negotiable requirement: Master in Business Administration (MBA). Desirable: Postgraduate studies in Higher Education or Alternative Dispute Resolution.

Required Experience

• Previous experience as a Supervisor or Assistant Manager.
• Experience in service companies.
• Experience managing small teams, of up to approximately 25 people.
• Experience in supervising administrative operations and following up on results.

Knowledge and Tools

• Excel, including pivot tables.
• Microsoft Word.
• Canva.
• SIPE – Seguro Social.
• e-Tax – DGI Panamá.
• Management of administrative, budgetary, and financial processes.
• Written English: B2 – non-negotiable requirement.
• Spoken English: minimum C1 – non-negotiable requirement.

-Requirements-

• Minimum education: Postgraduate
• 5 years of experience

Keywords: generalista, generalist, general