Talent Training and Development Leader

Purpose of the Position

Design, implement, and lead the training and development strategy for the sales force and store leaders, ensuring they possess the necessary knowledge, skills, and tools to improve their performance, strengthen the customer experience, and contribute to the achievement of commercial objectives.

Main Responsibilities

• Coordinate and deliver in-person and virtual training for salespeople and store leaders.
• Visit different branches to identify knowledge gaps and reinforce skills directly on the job.
• Design, update, and standardize manuals, guides, and training materials regarding products, sales techniques, customer service, and commercial processes.
• Coordinate training needs and scheduling with Sales, Human Resources, and store leaders.
• Define methodologies, content, and training calendars.
• Follow up on attendance, learning, and the application of acquired knowledge.
• Establish evaluation mechanisms and indicators to measure training effectiveness.
• Recommend reinforcement actions in the face of knowledge or performance gaps.
• Drive a culture of continuous learning and strengthen the role of store leaders in the development of their teams.

Requirements

• Completed Bachelor's degree in Business Administration, Human Resources, Psychology, Education, Marketing, or related fields.
• Minimum 5 years of experience in training and development, of which at least 3 must be related to the training of commercial teams or sales forces.
• Experience in needs diagnosis, design and delivery of training programs, creation of materials, and measurement of results.
• Experience working with large, operational, or distributed teams across different branches.
• Experience in retail, mass consumption, or services with high-volume commercial structures will be valued.
• Desirable previous experience in sales or commercial leadership.

Knowledge and Tools

• Training needs diagnosis.
• Design and execution of training programs.
• Adult learning methodologies.
• Facilitation and group management.
• Sales techniques, customer service, objection handling, and closing.
• Design of manuals, guides, and training materials.
• Learning evaluation and effectiveness measurement.
• PowerPoint and Excel.
• LMS platforms and virtual training tools.
• Microsoft Teams or similar.
• Canva or content design tools.
• Desirable experience with talent and performance management platforms.

Requirements

• Minimum education: University
• 5 years of experience
• Languages: English
• Age: between 30 and 42 years
• Keywords: jefe, gerente, manager, director, chief, lead, jefatura, regente, formacion, training, capacitacion, capacitador, talent, talento