FRONT OFFICE MANAGER

Front Office Supervisor/ Manager To oversee and supervise the Front Office operation. Works closely with front office department and housekeeping department Works under the supervision of the Operations Manager Monitors and follow up the rectification progress of all out of service and out of order rooms to engineering Consolidate reports of Guest complaints and guest commendation, submit to rooms division directors Assess guest employees productivity in a daily basis

Qualifications/Requirements: Have 2 years experience as Front Office Supervisor/Manager Proficiency with word and excel office is required Can handle and solve guest complaints Well verse in operation planning and execution With excellent guest service attitude