Associate Engineer, Production Support

Job Purpose:

The position requires the engineer to carry out tasks related to the support of broadcast and broadcast IT related equipment and systems, including activities such as management of support operations, system diagnosis, remediation and monitoring, system administration, patching and preventive maintenance. The position is also required to support the planning, management and implementation of broadcast IT system projects. In addition, the position requires external team of engineers to carry out technical support activities and project implementation tasks.

Key Responsibilities:

• Communicate with a team of engineers, scheduling daily/weekly rosters and tasks to larger goals, and providing context and support
• Stay up to date and informed on developing regulatory concerns and changing IT, Broadcast IT and information security trends
• Providing technical support; structure cabling
• Document, communicate, collaborate, and handle fault incidents
• Assess system vulnerabilities and provide guidance, remediate and mitigate any reliability and security risks
• Perform preventive and corrective maintenance, troubleshooting and repair of broadcast IT equipment and systems
• Work with different business units to provide technical solutions to enhance existing operation and setup
• Project management and leading team in supporting implementation of broadcast IT system and infrastructures projects, including the support in drafting of technical specifications and costings documentations.

Qualifications

• NITEC, Diploma in Information Technology equivalent.
• Project management experience preferred
• Relevant experience (1-3 years) in Broadcast or Media Production related field preferred
• Fresh Graduate with no related experience welcome, training provided
• Basic Network troubleshooting skills of IT devices maintenance and experience with management and configuration of networking devices (switches, routers), AV product will be preferred
• Perform shift and standby duty to support broadcast system and infrastructures

Key Attributes:

• Strong analytical and problem-solving mindset.
• Good communication and teamwork skills, able to work across broadcast and IT disciplines.
• Highly organized, with a methodical approach to troubleshooting and documentation.
• Curious and proactive about learning new technologies and industry standards.