Customer Service Associate (Education) - Full Time

Location:  Marine Parade and/or Toa Payoh Jan & Elly English Language School  is an established enrichment centre, specialising in Phonics and English Tuition for 4-12 year old students. We’re looking for a friendly and organised  Customer Service Associate to join our team on a  full-time basis . This role is ideal for someone who enjoys working with people and supporting daily centre operations in a learning environment. What You’ll Do Be the first point of contact for parents and visitors

Handle walk-in enquiries, phone calls, and messages in promptly and in timely manner

Support student arrival, waiting and dismissal

Take charge of enrolment coordination and class scheduling

Support teachers with day-to-day centre operations

What We’re Looking For Friendly, confident and professional communication skills

Organised, detail-oriented and able to multitask with a strong sense of accountability

Comfortable interacting with parents and young children

Able to commit to  working on both weekends (Saturday and Sunday)  and three weekdays Weekday hours: 12pm-9pm Weekend hours: 9am-6pm

Prior customer service or front desk experience is an advantage

Willing to provide front desk support at other branches when operational needs require

Why Join Us Performance-based bonus opportunities

Supportive and welcoming team environment

On-the-job guidance provided

Convenient location at  iMall  or  Toa Payoh Central CC