Customer Service Manager (m/f) (m/f)

As part of a replacement, our client specializing in the plastics industry is looking to strengthen its teams!

Do you have experience as a customer service coordinator; do you have experience in ADV or international trade? Do not hesitate to apply!

About the mission

• Lead and coordinate the activities of the Relais Terrain pole
• Ensure operational support to the Direct and Strategic Client teams
• Coordinate exchanges with support functions (planning, finance, quality, R&D, etc.)
• Guarantee the reliability of order-related data and the monitoring of corrections
• Be the SAP referent for the team: user support, incident monitoring, and process improvement
• Drive customer service performance indicators (OTIF, BCP) and associated action plans
• Participate in the integration and skill development of new employees

Work schedule:

• Day shift

Remuneration & Benefits

Remuneration: 2,400 EUR - 2,600 EUR per month Benefits: + travel + 13th month!

Profile sought

• Bac +2 degree in International Trade or equivalent experience.
• English mandatory (written and oral).
• Desired experience in customer relations, sales administration, or customer service in an international environment.
• Mastery of IT tools and ease in administrative order monitoring.
• Good interpersonal skills, sense of organization, rigor, and reactivity.
• Experience: At least 1 year

Required Certificates

• No certificate required