Call Center Agent

• We are looking for a customer-focused Call Center Agent to join our team.
• The ideal candidate will handle incoming and outgoing calls, provide accurate information, resolve customer inquiries, and ensure a high level of customer satisfaction.
• Fresh graduates are welcome to apply

Key Responsibilities:

• Handle customer calls professionally and efficiently.
• Provide accurate information regarding products and services.
• Resolve customer issues and escalate complex cases when needed.
• Maintain detailed and accurate records of customer interactions.
• Follow communication scripts and adhere to quality standards.
• Achieve daily/weekly performance metrics.

• Strong communication and problem-solving skills.
• Ability to multitask and work under pressure.
• Basic computer and typing skills.
• Positive attitude and customer-oriented mindset.
• Fresh graduates are welcome to apply.
• Previous call center or customer service experience is a plus.
• Work Conditions:
• Rotational shifts (if applicable).
• Fast-paced, team-oriented environment.