Software Customer Support Engineer - SQL/C# (M/F)
Software Customer Support Engineer (M/F)
(Montpellier - France)
Created in 2000, Ivalua is a global leader in the publishing of cloud procurement management solutions.
OUR COMPANY
At Ivalua, we are a global community of experts convinced that digital transformation makes supply chains more sustainable and resilient, while improving collaboration with suppliers. We achieve this through our cloud spend management platform, which enables hundreds of major brands to manage their spend and suppliers while optimizing their profitability, ESG (Environmental, Social, and Governance) performance, reducing risks, and improving productivity. Driven by our passions and fueled by our common ambitions, we empower ourselves to meet challenges and create impactful experiences for our customers and our partner ecosystem, while giving meaning to our teams.
Discover more at www.ivalua.com . Follow us on LinkedIn
THE OPPORTUNITY
CONTEXT: Our Customer Support team is dedicated to the operation of IVALUA procurement solutions for our EMEA clients after production deployment. The EMEA RUN team is growing even further to ensure the satisfaction of an increasing number of clients. In this growth context, we are looking for a Software Customer Support Engineer.
ROLE: Within the RUN team, you will work on a portfolio of clients in France and internationally. You will manage the client relationship regarding the maintenance of these applications in operational and technical terms. You will handle client requests which can be anomalies, support requests, evolution requests, or requests for migration to a new major version. You will be the dedicated interlocutor for our clients and partners in terms of technical expertise. You will be trained and certified on our Buyer application (SaaS Source-to-Pay software).
WHAT YOU WILL DO WITH US
Management of the client relationship on the Maintenance of the Procurement application
- Dedicated interlocutor for N3 customer support of the Ivalua solution
- Guarantor of customer satisfaction by providing attention and technical expertise
- Weekly meeting (prioritization of requests) and monthly meeting (maintenance review, improvement plan, and new topics) with the client and the integrator partner
Maintenance:
- Follow-up and qualification of client requests
- Troubleshooting of anomalies up to the root cause and correction of settings
- Follow-up and client communication on generic and specific corrections
Solution upgrade:
- Preparation of the upgrade: generic and specific code (to be reduced), settings, tests
- Client acceptance testing and Production Deployment
- Client support and follow-up of associated anomalies
Solution expertise and Client Satisfaction:
- Training on product news and advancements. Support to partners and Clients
- Feedback to R&D regarding client needs and projects
- Occasional participation in client specification and configuration workshops
YOUR PROFILE
If you have the experience and skills below, this role could be for you.
Skills and Experience:
- You have at least 5 years of experience in application support and client management
- You have experience as a developer in an object-oriented language (ideally C#) acquired through at least projects, internships, or work-study programs.
- You master SQL (writing and optimizing queries)
Desired Qualities:
- You are comfortable in English both written and spoken (Minimum B2 Level) and comfortable in a multicultural environment
- You have strong autonomy and good priority management
- You want to develop your skills in client relationship management.
WHAT AWAITS YOU NEXT
If your application matches the desired skills for this role, our recruitment team will contact you to schedule an initial telephone exchange. Take one more step towards achieving your goals - apply today!
A dedicated recruiter will guide you through every step of the recruitment process. We are here to support you!
Our recruitment process is designed to evaluate your skills through a series of personalized interviews with our teams. Interviews will take place virtually and in person at our premises.
WHAT YOU WILL FIND AT IVALUA
- A “Hybrid” model (3 days on site, 2 days remote),
- We are a team driven by the desire to push the boundaries of product and technological innovation,
- A constantly growing private company,
- A stable and profitable company,
- Every week, the possibility to meet all together around a meal provided by the company,
- Flourish by pursuing your objectives through a powerful team spirit, conducive to creativity and productivity,
- Reveal your professional potential thanks to our training and career development program,
- Join a dynamic and international team composed of experts in their fields, and collaborate with people passionate about their work and guided by a single vision,
- Experience an inclusive work environment open to diversity, where your contribution will be appreciated and valued,
- Take part in numerous events organized within the company (sports competitions, musical events, and team building),
- Highly rated by its employees, Ivalua has been named by the company Comparably (https://www.comparably.com/companies/ivalua):
Driven by our differences - Your energy is our strength!
United by our values, we celebrate diversity and equity in all their forms to build an inclusive work environment. To help our clients make their supply chains more efficient, sustainable, and resilient, we rely on our international teams with diverse and varied backgrounds, skills, and perspectives. We believe in equal opportunity and diversity as drivers of innovation, fostering a spirit of inclusivity, a productive and pleasant work environment, and offering fulfilling career prospects for all Ivaluans.
Explore Ivalua culture - watch this video to learn more!
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