Field Engineer

About the company

Headquartered in Braintree, Essex, Lolly relies on its field engineering team to handle the physical, on-site implementation and maintenance of their digital commerce tech.

Your tasks

Our Lolly Field Engineers plays a critical role in deploying and supporting the company's enterprise-level Electronic Point of Sale (EPOS) software, hardware, and card payment terminals across the UK hospitality and retail sectors.

Core Responsibilities

• On-Site Installation: Setting up EPOS touchscreen terminals, integrated kitchen display systems, self-service kiosks, and card payment machines at hospitality venues (cafes, restaurants, bars).
• Hardware & Software Support: Diagnosing, troubleshooting, and repairing system faults on the road ("break-fix" engineering) to keep clients' payment pipelines moving smoothly.
• Network Infrastructure: Configuring local networks, switches, and routers on-site to ensure secure communication back to the cloud and seamless over-the-air updates.
• Client Handover & Training: Ensuring the customer’s staff understands the physical hardware layout and basic software navigation before leaving the site.

Requirements

Expected Skill Set & Requirements

• Technical Background: Strong familiarity with IT hardware, networking protocols, and operating systems. Prior experience supporting or utilizing EPOS systems is highly advantageous.
• Problem Solving: Ability to work independently, think on your feet under pressure, and safely address hardware failure in active business environments.
• Mobility: A valid UK driving license is essential, as the role involves extensive regional or national travel to client sites.
• Customer Facing Skills: Strong interpersonal communication, as field engineers serve as the face of the brand when resolving issues for stressed merchants.

How to apply

Please send a copy of your CV as soon as possible for immediate consideration.