ePOS Configuration Engineer

We are looking for an organised, technically minded and customer-focused to join our Digital & Technology Solutions team. This is a hands-on role responsible for configuring, maintaining and supporting EPOS solutions across a large and varied estate. You will work closely with operational teams, customers, deployment teams and technical support colleagues to ensure tills, menus, products, pricing and associated configurations are accurate and ready when required. The role would suit someone who enjoys problem-solving, working with data and systems, and translating customer requirements into accurate EPOS configurations.

What we are looking for You don't necessarily need to be an EPOS expert from day one. We are particularly interested in someone with the right combination of technical aptitude, attention to detail and customer service skills.

You will ideally have:

• Experience working with EPOS, POS, retail, hospitality or similar business systems.
• Strong attention to detail, particularly when working with product, menu and pricing data.

• Good Microsoft Excel skills and confidence working with spreadsheets and structured data.
• Strong analytical and troubleshooting skills.

• The ability to understand how configuration changes can affect interconnected systems or multiple locations.
• Good organisational skills and the ability to prioritise competing requests.

• Confidence working in a ticket-based support environment.
• Excellent written and verbal communication skills.

• The ability to explain technical issues clearly to non-technical customers.
• A methodical approach to testing and implementing changes.

• The ability to work independently while also collaborating effectively as part of a wider support team.

What makes someone successful in this role?

Accuracy is extremely important. A seemingly small configuration change, such as altering a price, tax setting, product or menu option, can have a wider impact across tills and sites. You will therefore be someone who naturally checks the detail, asks questions when something doesn't look right and considers the wider impact before making a change. You will also be comfortable managing several priorities at once. Alongside day-to-day support, the team may be working on new site openings, menu launches, system changes and larger deployment projects.