Senior Application Support Analyst – Banking Data Platform

About the company

Unleash operational excellence — empower financial data innovation at its finest!

As a Senior Application Support Analyst, you will be working for our client, a leader in the banking and financial sector dedicated to revolutionizing data access and support. You will play a vital role in ensuring the stability, continuity, and quality of support for the BATICA 787 application, a core tool facilitating secure, reliable access to vital internal and external data for hundreds of professionals within the Crédit Agricole Group. Join us to drive impactful data-supported decision-making and technological advancement.

Your tasks

Your main responsibilities

• Provide Level-2 support for BATICA 787, analyzing and resolving incidents to ensure seamless operation.
• Conduct functional and technical investigations, diagnosing issues and proposing effective solutions.
• Collaborate with development teams and stakeholders to coordinate incident resolution and implement ongoing improvements.
• Follow up on recurring incidents, contributing to root cause analysis and problem management initiatives.
• Support production environment stability by monitoring, troubleshooting, and executing preventive actions.
• Participate in continuous service improvement projects to enhance application performance and user experience.
• Document support procedures, incident reports, and knowledge articles for future reference and team training.
• Assist with migration activities from BATICA 556 to BATICA 787, ensuring smooth transitions and minimal disruptions.

Requirements

You're ideal for this role if you have

• Minimum of 4 years of experience in application support, ideally within banking or financial data platforms.
• Strong technical skills in application troubleshooting, incident management, and data support.
• Proficiency in supporting secure web applications and API platforms.
• Good command of English; French language skills are a plus.
• Excellent communication capabilities, capable of liaising with technical and business teams effectively.
• Ability to prioritize incidents based on business impact and urgency.

It is a strong plus if you have

• Experience working within financial institutions or data platforms.
• Knowledge of data access solutions and enterprise support tools.
• Certifications related to IT Service Management (ITIL) or similar disciplines.

Language Required for the role English (Communicative), French (optional but beneficial)

How to apply

#MAKEYourCareerBETTER Interested? Apply now and include your CV (preferably in English) along with a statement confirming your consent to the processing and storage of your personal data.

Other

Lisbon-based opportunity with hybrid work model.

Eligibility to work in Europe Only candidates with an existing legal right to work in the European Union will be considered for this role.

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