Mid-Level IT Service Management Business Analyst – French Speaker
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Must-have:FinTechHybrid
Unleash Digital Innovation — Drive Service Management Excellence in a Global Financial Powerhouse!
Porto-based opportunity with hybrid work model.
As a ServiceNow Business Analyst , you'll join our client — a leading multinational financial services group (Asset & Wealth Management, Corporate & Investment Banking, Insurance and Payments) — working within the Porto team in close liaison with the French team to optimise and transform IT service processes on ServiceNow.
Your main responsibilities:
- Challenge user requests to prioritise standard, out-of-the-box features and limit technical debt
- Pilot needs-collection workshops across departments (IT, HR, Facilities…) to map their processes
- Write detailed user stories and define precise acceptance criteria to secure developments
- Coordinate the UAT phases and validate the compliance of deliverables before each production release
You're ideal for this role if you have:
- 3+ years' experience as a Functional / Business Analyst
- Hands-on experience with ServiceNow (or a comparable ITSM platform)
- Good knowledge of ITIL processes
- Experience documenting functional requirements, process flows and use cases
- Experience with requirement gathering and process mapping
- Knowledge of UX/UI principles
- Strong communication and interpersonal skills
It is a strong plus if you have:
- Certification in ITIL or Business Analysis relevant certifications.
Language Required for the role:
Fluent in French and English.
Eligibility for the role:
Only candidates with an existing legal right to work in Portugal will be considered for this role.
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Interested? Apply now and include your CV (preferably in English) along with a statement confirming your consent to the processing and storage of your personal data.