Application Support Specialist

First line of support for a portfolio of business-support applications — you keep users moving and tickets flowing. Lisbon-based, hybrid — 2 days per week in the office. As an Application Support, you will be working for our client, a key player in business-support solutions. You'll be at the frontline of service operations: taking incoming tickets, resolving what you can at L1, and routing the rest cleanly so nothing stalls.

Your main responsibilities:

• Ticket triage, qualification, and routing for accurate, timely handling
• First-level incident resolution and user support
• Apply documented procedures and known-issue resolutions
• Escalate complex issues to L2/L3 with clear, complete context
• Keep documentation and the knowledge base up to date, working within SLA standards

You're ideal for this role if you have:

• Experience in a service desk / application support environment
• Comfort working in a ServiceNow-based environment
• A customer-oriented, structured approach and reliability under SLA pressure
• Fluent English (spoken and written)

It is a strong plus if you have:

• Exposure to MoveWorks or other knowledge-base tools

Language required for the role:

• Fluent English (spoken and written)

Eligibility for the role:

• Only candidates with an existing legal right to work in the EU will be considered.

#MAKEYourCareerBETTER Interested? Apply now and include your CV (preferably in English), along with a statement confirming your consent to the processing and storage of your personal data. https://itdsportugal.com/en/it-jobs/9798/?utm_source=itjobs