IT Tehnical Support Engineer

This IT Technical Support Engineer (Service Desk) role is best suited to those working in the Information Technology area with at least 2-years of experience supporting multiple client environments.

The responsibilities of this role include:

• Remote IT support for English speaking Australian based clients
• Build, maintain, and update site configuration details and documentation
• Install, configure, test and maintain operating systems, application software and system management tools
• Participate in the implementation, and post project support"
• Liaise with vendors and other IT personnel for problem resolution
• Remote support, monitoring, maintenance tasks
• Building & maintaining customer relationships
• You will work autonomously within the role but able to liaise effectively with various parts of the business/vendors as necessary.

Essential Requirement

• Fluent business grade English both spoken and written
• The ideal candidate will pose natural talent for client relationships and excellent communication skills, and passionate with constantly delivering "Amazing Customer Experience"
• Able to accomplish a task with attention to details and professional attitude
• Continuously skill and technical improvement by obtaining trainings and certifications

Relevant desirable skills and experience:

• IT Support (level 1 and level 2)
• Microsoft Operating System (Desktop/Server) and other OS (MacOS, UNIX/Linux)
• Basic Hardware troubleshooting (desktop, network devices, printers)
• Cloud Services: MS O365, MS Azure, AWS, Google Cloud, Sharepoint
• Active Directory, Group Policy, DHCP, DNS, IIS, TCP/IP, SCCM
• Virtualisation technology such as Hyper-V, VMWare, Citrix, Remote Desktop
• LAN / WAN experience with routers, wireless access points, firewalls
• Backup and DR solutions: MS Windows Server Backup, Symantec Backup Exec, Veeam, Datto, Unitrends, Spanning, Backupify
• Qualification: Any technology vendor certifications will be highly regarded especially around Microsoft, Sophos, and AWS technology stack

Skills: Computer Hardware, Software Installation, Troubleshooting, Networking, Computer Networking, IT Management