URGENT HIRING - DESKTOP SUPPORT ENGINEER

As an Ops Support Executive, End User Computing & Svc Desk, the broad area of your job responsibilities will cover the following:

• Responsible for assigning, disposal, deploying, and managing IT assets
• Perform asset management & update asset records.
• Perform troubleshooting for client platform related problems.
• Perform follow-up with vendor on replacement of hardware.
• Perform service request related to client platforms.
• Ensure service level meet requirement. Propose and implement action plan when required.
• Responsible for the installation and daily operations support for facility management of client platforms to meet agreed business needs & service levels.
• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties
• Involve in client platform implementation/upgrade project
• Adhoc Duties as assigned