M365 Service Desk Agent

M365 requirement MacOS support knowledge Good understanding of hardware and peripherals Familiar with:o M365 Admin Center (Users, Licenses, Service Health)o Teams/SharePoint/Exchange Admin Centerso Entra ID (Azure AD) – users, sign in logs (read), MFA settingso Intune portal – device/app basics Microsoft 365 Certified: Fundamentals (MS 900) (strongly preferred)