IT Support Technician

Your tasks

• Provide IT support to users for hardware, software, and network-related issues.

• Troubleshoot and resolve issues related to desktops, laptops, printers, and mobile devices.

• Install, configure, and maintain computer systems, operating systems, and applications.

• Assist with user account management, password resets, and access permissions.

• Support Microsoft 365, Active Directory, and email-related issues.

• Perform basic network troubleshooting and connectivity checks.

• Manage IT support requests and incidents through the ticketing system.

• Escalate complex technical issues to the relevant IT teams when required.

• Maintain IT asset records and ensure compliance with IT policies and security procedures.