IT Analyst, Operation Support (Must Have Amazon RDS for PostgreSQL

Job Description

Key Responsibilities

• Daily Job Health Checks – Conduct daily monitoring of batch jobs and system processes to ensure operational stability
• Log Analysis & Stakeholder Collaboration – Extract relevant logs for failed jobs and collaborate with Business System Analysts (BSAs) to discuss failures and coordinate necessary catch-up activities
• Knowledge Base Documentation – Document job failures, root causes, and resolutions to build a comprehensive knowledge base for future reference
• Post-Patching Verification – Verify system stability and job execution following monthly server patching, and coordinate necessary follow-up actions
• Job Execution Support – Execute SQL pipelines and ad-hoc jobs as requested by BSAs or developers, following provided instructions and procedures
• Job Configuration – Configure new batch jobs by creating properties files and Quartz scheduler flows based on standard documentation and guidelines provided by BSAs
• Unix/Linux – Possess working knowledge of fundamental Unix commands for system checks, file management, and operational tasks
• Project Reporting Support – Assist project teams in preparing monthly operational and performance reports
• Ticket Management & Follow-Up – Monitor Jira tickets and proactively follow up with BSAs and Project Managers (PMs) on outstanding issues and service requests
• Documentation Support – Assist in creating and maintaining operational documentation, standard operating procedures (SOPs), and technical guides etc as required
• Connectivity & Security Operations – Perform Controlled File Transfer (CFT) connectivity testing, execute encryption and decryption processes using tools such as SLIFT and PGP, and support cutover activities for connectivity configurations

Qualifications

Education & Experience

• Diploma in Computer Science, Information Technology, or related discipline
• 1–3 years of relevant experience in IT operations, system administration, or batch job support

Technical Skills

• Operating Systems: Working knowledge of Unix/Linux commands and basic system administration
• Database: Familiarity with SQL and database operations
• Job Scheduling: Understanding of job scheduling tools (e.g., Quartz, Cron)
• File Transfer: Experience with secure file transfer protocols and CFT operations
• Ticketing Systems: Proficiency in Jira or similar incident/request management tools
• MS Office: Competent in Excel, Word, and PowerPoint for reporting and documentation

Soft Skills

• Strong analytical and problem-solving abilities
• Good communication skills (written and verbal) for stakeholder engagement
• Detail-oriented with ability to document processes clearly
• Ability to work independently and collaboratively within a team
• Proactive, resourceful, and result-oriented with a "can-do" attitude
• Good time management skills and ability to handle multiple priorities

Preferred Qualifications

• Knowledge of ITIL processes (Incident, Problem, Change Management)
• Experience with encryption/decryption tools and security protocols
• Familiarity with batch processing frameworks and automation tools
• Understanding of system patching and maintenance procedures