Immediate hiring- IT Service desk engineer / IT Helpdesk

Job Description & Requirements Key Responsibilities: Provide level 1 support over the phones, emails and Provide support for software, hardware and network-related issues via onsite, remote, phone, and ticketing system OS & Application Management: Install, configure, and troubleshoot Windows 10/11, MS Office 365, Outlook, and other business applications Hardware Management: Setup, maintenance, and troubleshooting of desktops, laptops, printers, scanners, and other peripherals Active Directory: User creation, password resets, group policies, and access management in AD Ticketing & Documentation: Log, track, and resolve incidents in ITSM tool (ServiceNow / Jira) within defined SLAs Required Skills & Qualifications: Diploma / Degree in IT, Computer Science, or related field Good knowledge of Windows OS, MS Office, and basic networking (TCP/IP, DNS, DHCP, VPN) Experience with imaging tools, Outlook configuration, and remote support tools