HIRING NOW - Desktop engineer / IT Engineer

Your tasks

End-User Support:

• Provide support for software
• hardware
• network-related issues via onsite
• remote
• phone
• ticketing system

OS & Application Management:

• Install, configure, and troubleshoot Windows 10/11
• MS Office 365
• Outlook
• other business applications

Hardware Management:

• Setup
• maintenance
• troubleshooting of desktops
• laptops
• printers
• scanners
• other peripherals

Active Directory:

• User creation
• password resets
• group policies
• access management in AD

Ticketing & Documentation: Log, track, and resolve incidents in ITSM tool (ServiceNow / Jira) within defined SLAs

Requirements

Required Skills & Qualifications Diploma / Degree in IT, Computer Science, or related field

Good knowledge of Windows OS, MS Office, and basic networking (TCP/IP, DNS, DHCP, VPN)

Experience with imaging tools, Outlook configuration, and remote support tools