Specialist II - Site Reliability Engineering (SRE) | Command Center

Itaú is the most valuable brand in Brazil, the best company to work for according to Great Place to Work, and the largest bank in Latin America. We impact more than 98 million customers in 18 countries daily. We are made of people and believe that having a team with a plurality of origins, cultures, beliefs, experiences, races, disabilities, genders, affective-sexual orientations, and generations expands perspectives and contributes to a climate of respect and appreciation for differences.

We are looking for a Specialist II to act in our Command Center, playing a strategic role alongside our Business Units. This professional will be responsible for deeply understanding critical business journeys, identifying improvement opportunities, and leading initiatives aimed at increasing the availability, stability, and reliability of services. This Specialist is expected to work closely with technology and business teams, promoting an integrated vision of reliability, leading War Rooms, improving observability, automation, and innovation, using modern SRE practices and Artificial Intelligence to continuously elevate the customer experience and the resilience of critical environments.

Responsibilities and assignments

• Leadership in problem-solving arising from the development lifecycle with software engineering to work together with development, architecture, platform, and operations teams to drive continuous improvements;
• Conduct critical incident management, contributing to the reduction of impact, MTTR, and recurrence;
• Act as a reliability reference for a specific BU, developing deep knowledge about its journeys and critical services;
• Map risks, weaknesses, and improvement opportunities under the pillars of Site Reliability Engineering (SRE);
• Identify and conduct initiatives to increase availability, stability, performance, and resilience of systems;
• Define, monitor, and evolve reliability indicators, such as SLIs, SLOs, and Error Budgets;
• Lead root cause analyses and structured remediation plans for recurring problems;
• Promote the adoption of automations to reduce manual operational activities (toil) and increase operational efficiency;
• Explore and implement solutions based on Artificial Intelligence and AIOps for prevention, detection, and resolution of incidents;
• Develop a preventive vision of the operation, anticipating risks before they impact customers and businesses.

Requirements and qualifications

• Experience in Site Reliability Engineering (SRE) practices and experience working in Command Centers, NOCs, or Operations Centers;
• Deep knowledge and proven experience in software lifecycle stages;
• Solid knowledge in infrastructure and Cloud AWS;
• Fluent English for leading war rooms and technical meetings;
• Knowledge of observability, monitoring, and incident management;
• Knowledge in automation using languages such as Python, Shell Script, or similar;
• Knowledge in distributed architecture, microservices, and critical systems;
• Experience with observability and monitoring tools;
• Familiarity with container platforms and orchestration;
• Knowledge in Artificial Intelligence applied to operation, observability, and automation.

Differentials

• Experience in high criticality and large scale environments;
• Experience with AIOps and advanced observability platforms;
• Previous experience in financial institutions or highly regulated environments;
• Certifications related to SRE, Cloud, or Observability.

What we expect from this professional We seek someone who goes beyond tactical action. We expect a professional capable of connecting technology and business, influencing strategic decisions, and leading the evolution of service reliability, contributing directly to the customer experience and the operational excellence of the organization.

Additional information By becoming an ituber you have:

• Vale-Transporte
• Vale-Refeição (Restaurantes) / Vale-Alimentação (Supermercados)
• Medical plan (Fundação Saúde Itaú or Central Nacional Unimed)
• Dental plan (Odontoprev or Interodonto)
• Life Insurance
• PLR – Profit Sharing (Subject to bank results)
• Private pension
• Exclusive discounts on our financial products
• Extended maternity and paternity leave
• Daycare / Nanny assistance (for dads and moms)
• Study incentives
• Wellhub or TotalPass
• Access to Itaú Leisure Clubs (Guarapiranga / Itanhaém and São Sebastião)

+ Some advantages you may discover during the process 😊

Learn more about our culture: https://www.itau.com.br/relacoes-com-investidores/noticias/cultura-itubers-e-nosso-novo-conjunto-de-valores/

*We encourage applications from people with disabilities in all our positions; therefore, feel free to apply for positions marked as exclusive or not for people with disabilities. We are committed to inclusion and value diversity.

#VemProItaú #VemSerItuber