Senior Customer Service Representative

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Senior Customer Service Representative

Help us reduce energy consumption in buildings. Apply now and join our team.

Welcome to ista.

At ista Nederland, we are in the midst of a fundamental transformation. Over the coming years, we will be taking major steps towards digitalisation, data-driven working and the further professionalisation of our services. At the same time, we are working to safeguard crucial specialist knowledge and future-proof our processes in a rapidly changing market.

Our ambition is clear: to turn our customers into our greatest ambassadors. That is our core 'why'. Customer service plays a key role in this. That is why we are looking for a Senior Customer Service Representative who thrives on customer contact and enjoys taking a leading role within the team.

In this role, you will combine subject-matter expertise with coaching, operational management and continuous improvement. You will support colleagues, monitor the quality of our service and act as a key sparring partner for the Customer Service Manager.

Our office is based in Schiedam.

This is what you are going to do.

As a Senior Customer Service Representative, you will combine daily customer contact with a coaching and coordinating role within the team.

Customer...