Customer Service Employee (m/f/d) Full-Time (Sales Assistant)
To strengthen our sales team, we are looking for a
Customer Service Employee (m/f/d)
at our headquarters in Lippstadt for a full-time position, starting as soon as possible.
As a Customer Service Employee (m/f/d), you will handle all customer inquiries with the goal of achieving the highest customer satisfaction through excellent service. In doing so, you will form the communicative and operative link between the customer and the central functions of Sales, E-Commerce, Accounting, and Logistics.
Tasks
- Order entry and processing
- Answering general customer inquiries via telephone or email
- Telephone product consulting and sales conversations
- Creation of quotations
- Management of dealer portals
Qualification
- A successfully completed commercial vocational training
- 2-3 years of professional experience in Customer Service
- Friendliness, quick-wittedness, helpfulness, and empathy
- Very good written and spoken communication skills
- Enjoyment of customer contact
- Service- and solution-oriented way of working
- Fast comprehension
- Good English skills
What we wish for you:
- Commitment and initiative
- Willingness for professional and personal development
- Interest in a long-term cooperation
Benefits
- Interesting and varied areas of responsibility in a dynamic working environment with flat hierarchies and short decision-making paths
- Opportunity to live out and implement your creative ideas
- Room for flexibility and responsibility
- Excellent perspectives in an internationally growing corporate group
- Flexible working hours (38.5 hour week) in a certified family-friendly company in connection with the possibility of mobile working one day/week
- Modern workplaces and a good IT infrastructure
- Attractive and performance-related remuneration as well as benefits, such as subsidies for company pension schemes, meal allowances, employee voucher programs, bike leasing, Corporate Benefits, and much more
- A family-like working atmosphere with friendly colleagues
- Joint activities, such as company outings, Christmas parties, and summer festivals
Our Values:
We live diversity and equal opportunity and expressly welcome applications from all people – regardless of gender, sexual identity and orientation, ethnic origin, religion, worldview, disability, or age.
We value and accept every person and are committed to creating a safe and inclusive working environment in which everyone can express their identity.
In our mission statement, you will find further information about our values.
Interested?
Take your chance and apply now.
Additional information: Home office: Scope: Maximum 20% Requirements for the applicant: Basic knowledge: Telephone service, Enterprise-Resource-Planning (ERP) program Microsoft Dynamics Advanced knowledge: Order acceptance, processing, Customer-Relationship-Management (CRM) Expert knowledge: Customer consulting, support, customer service