Director Of Operations

Your tasks

• Oversee daily hotel operations and coordinate all departments.
• Develop and implement operational policies, procedures, and service standards.
• Monitor budgets, revenue, expenses, and cost control to maximize profitability.
• Supervise department heads, staff performance, and workforce planning.
• Ensure excellent guest experience, service quality, and customer satisfaction.
• Monitor inventory, procurement, and resource utilization.
• Ensure compliance with hospitality regulations, health, safety, and hygiene standards.
• Analyse operational performance and implement strategies for efficiency and business growth.

Requirements

• BSc/HND in Hospitality Management, Business Administration, or a related field.
• Minimum of 5–8 years’ experience in hotel operations, including at least 3 years in a senior management role.
• Proven experience in budgeting, financial reporting, revenue management, and cost control.
• Strong knowledge of hotel operations, departmental coordination, and service standards.
• Demonstrated leadership, staff management, and problem-solving abilities.