Sales Supervisor

Carpentry Manufacturing Job Summary

We are looking for a responsible and detail-oriented Sales Supervisor to manage client and designer enquiries for customised carpentry projects. This role requires strong communication, technical coordination, and project follow-up skills to ensure carpentry requirements are clearly understood and successfully executed from design discussion through installation and after-sales service.

*Key Responsibilities*

• Liaise with interior designers, architects, contractors, and clients to understand carpentry design requirements, specifications, materials, finishes, dimensions, and functional details.
• Review drawings and carpentry details with designers to ensure requirements are clearly communicated to the production and project teams.
• Prepare and follow up on quotations, project requirements, variations, and sales enquiries.
• Coordinate closely with the factory, production, project, and installation teams to ensure projects are completed according to approved drawings and schedules.
• Arrange and coordinate site measurements, deliveries, and installation works.
• Conduct site visits when required to verify conditions, resolve installation issues, and coordinate with relevant parties.
• Monitor project progress and provide timely updates to designers and clients.
• Identify potential technical or site issues and work with the relevant teams to provide practical solutions.
• Manage project handover and ensure outstanding defects or rectification works are completed promptly.
• Follow up on after-sales service, warranty matters, defects, adjustments, and customer feedback.
• Maintain good working relationships with existing designers, contractors, and clients while developing new business opportunities.
• Supervise and support the sales team in handling enquiries, project coordination, and customer service.
• Maintain accurate records of quotations, project status, customer requirements, and follow-up activities.

*Requirements*

• Diploma or relevant qualification in Interior Design, Building, Construction, Sales, or related fields is preferred.
• Experience in carpentry, interior fit-out, furniture manufacturing, renovation, or construction-related sales is an advantage.
• Able to understand carpentry drawings, dimensions, materials, hardware, and construction details.
• Strong communication and coordination skills with designers, clients, factory teams, and installers.
• Good problem-solving skills and ability to handle site and installation issues independently.
• Organised, responsible, and able to manage multiple projects simultaneously.
• Customer-service-oriented with good follow-up and interpersonal skills.
• Possess leadership qualities and the ability to supervise and guide sales team members.
• Willing to travel to project sites when required.

*Preferred Skills*

• Knowledge of customised carpentry, cabinetry, wardrobes, kitchen systems, built-in furniture, and interior fit-out works.
• Familiarity with materials such as laminates, veneers, plywood, solid surfaces, hardware, and related carpentry finishes.
• Ability to read AutoCAD or technical drawings would be an advantage.
• Experience coordinating projects from quotation to production, installation, handover, and after-sales service is highly preferred.