Job Responsibilities:
- Coordinate and manage customer service schedules and appointments.
- Handle service arrangements, rescheduling, follow-ups, and customer enquiries.
- Plan daily work schedules and routes for technicians, drivers, and operational staff.
- Assign daily duties and monitor staff work progress and productivity.
- Manage employee attendance, leave applications, and manpower planning.
- Prepare and maintain employee productivity, attendance, and operational reports.
- Monitor customer feedback, Google Reviews, complaints, and service quality.
- Coordinate with relevant teams to resolve customer and operational issues.
- Maintain product usage, inventory, and operational records.
- Prepare regular reports for management review.
- Assist with recruitment, interviews, onboarding, and training of new staff.
- Monitor new employees’ performance and provide guidance when required.
- Support management in improving operational processes, workflow, and service quality.
- Perform other operational and administrative duties as assigned by management.
Requirements:
- Good communication and coordination skills.
- Able to manage multiple tasks and work independently.
- Good organisational and time-management skills.
- Proficient in Microsoft Office and basic administrative systems.
- Previous experience in operations, customer service, administration, or manpower coordination will be an advantage.
