Volunteer Coordinator and Support Worker

Your tasks

Fixed Term Make a meaningful difference in people’s lives by coordinating a team of befriender volunteers and providing community-based support that helps customers build connections, reduce social isolation, improve wellbeing, and access the services they need to live independently.

What you’ll do

• Recruit, coordinate and support befriender volunteers delivering companionship to customers.
• Match volunteers and customers based on their interests, needs and preferences.
• Coordinate visits and monitor placements to ensure positive outcomes.
• Maintain accurate records and update customer and volunteer information on the database.
• Provide guidance and support to volunteers, resolving any issues that arise.
• Carry out home visits to assess customers' needs and wellbeing.
• Identify sources of support and make referrals or signposts to relevant services.
• Build positive relationships with customers, volunteers and partner organisations.
• Promote independence, social inclusion and improved wellbeing within the community

Requirements

• Passionate about helping people overcome social isolation and achieve positive outcomes.
• An excellent communicator who can build trusted relationships with a wide range of people.
• Organised and able to manage multiple priorities, appointments and records effectively.
• Confident supporting and motivating volunteers to deliver a high-quality service.
• Empathetic, approachable and committed to treating people with dignity and respect.
• Able to work independently in the community while collaborating effectively with colleagues and partners.
• Driven by making a real difference and helping customers thrive in their communities.
• Full UK Driving Licence and access to own vehicle for business use