Floating Support Officer

Floating Support Officer

Location: Stoke-on-Trent

Salary: £27,356.00

As a Floating Support Officer, you will work with the Floating Support Team to deliver high quality support to our customers who are vulnerable and/or have complex needs, living in all tenures within Stoke on Trent.

The role will provide support in offering resettlement and sustainment support throughout the city.

What you’ll do:

• Complete inductions, risk assessments, and co-produce personalised, person-centred support plans.
• Deliver ongoing support across tenancy sustainment, resettlement, finances, health, and move-on goals.
• Signpost and advocate for access to services, addressing barriers related to mental health, substance use, and offending.
• Work collaboratively with multi-agency partners and support networks to achieve positive outcomes.
• Empower customers to manage tenancies, maximise income, address debts, and successfully move into independent housing.

Who you are:

• A good level of education including GCSE English and maths, or equivalent.
• Demonstrable experience of working in a similar sector or transferable skills.
• Experience of working with customers with complex needs.
• Excellent communication skills.
• Experience in completing forms and applications for benefits and grants.
• Ability to work under pressure and manage multiple tasks and demands.
• Full UK Driving Licence with own vehicle for work purposes – there may be occasions where customers will require to be transported in the vehicle
• DBS check.

Apply now! We may close this vacancy early if we receive a high volume of applications.

Closing date: 16th November 2026

Shortlist date: 17th November 2026

Interview date: TBC