Systems Engineer (MVNE)

Join our dynamic team of engineers at IP-Tribe, where you'll be at the forefront of delivering top-notch support and innovative solutions to our valued customers. This isn't just a job; it's a chance to make a real impact!

We thrive on agility and are looking for someone who can navigate and excel in a fast-paced environment. You'll be collaborating with cross-functional, self-organising teams to resolve issues quickly, maintain rock-solid relationships with our users, and ensure we stay ahead of the curve. If you're passionate about technology and love a challenge, this is your place to grow!

Responsibilities:

Respond to support requests

Provide technical support remotely or on-site

Diagnose and resolve customer issues until closure

Conduct testing technical environment

Perform scheduled 24/7 standby TAC (Technical Assistance Centre) duty

Maintain good client relations

Tracking and managing work records

Generating and compile job reports

Fulfil additional duties as assigned by the Manager

Requirements:

Experience & Knowledge

Polytechnic diploma or degree in Computer Engineering, Computer Science, Information Technology, or a related field

Preferably with some years of work experience in telecommunications, or data networking support or BSS/OCS background or cloud platforms like AWS/Azure

Fresh graduates with relevant skills and enthusiasm are welcome to apply

Proficiency in Linux Operating Systems, telecommunications, IP telephony, AWS/Azure cloud, database management, data networking, and cybersecurity

Professional certifications in relevant areas (AWS, Kubernetes, Linux, MySQL) are advantageous

Skills and Personality

Analytical mindset to troubleshoot and resolving technical issues independently

Motivated, results-oriented, and dedicated individual capable of initiating appropriate actions and strategies

Self-sufficient and able to work with minimal supervision

Keen interest in staying updated with emerging technologies

Capable of following instructions and devising problem-solving strategies

Proficient in both verbal and written English communication

Invest In Your Future With IP-Tribe

IP-Tribe is more than just a workplace; it's a community where you can make a real impact and grow your career. We offer a comprehensive package designed to support your success:

Competitive Compensation: We offer competitive salaries to commensurate with your experience and expertise.

Health & Wellness: Take advantage of our health and wellness programs, designed to keep you at your best.

Time Off: Enjoy generous annual leave and flexible work arrangements, giving you the freedom to recharge and pursue your passions.

Team Environment: Join a collaborative and supportive team culture, where your voice is heard and your contributions are valued.

Career Growth: Unlock your potential with clear opportunities for career progression and growth within our expanding organisation.