Customer Relations Advisor M/F
About the company
iOtee is a French company specializing in technological solutions dedicated to agriculture, combining software technologies (mobile applications, websites) and hardware (LoRaWan, Bluetooth, Wifi, 5G cellular connectivity) on a daily basis. One of our flagship objectives is to make technology accessible to serve farmers, both in France and internationally. We offer our services to farmers, via our distribution network and directly, innovative services and equipment to improve their daily lives, facilitate management, and increase the productivity of their farms. Thanks to our solutions, farmers can notably:
Your tasks
- Track the heat detection of their animals and improve their reproduction monitoring thanks to our sensors;
- Monitor calving and monitor feeding (ingestion and rumination indicators);
- Ensure animal health (monitoring indicators and indices).
Integrated within the customer support team, you will be responsible for providing quality service to the users of our solutions. Your main missions will be to:
- Support farmers and distributors in the use of our web and mobile applications (phone, email, tickets): setup, getting started, data interpretation.
- Diagnose and resolve level 1 and 2 software incidents: accounts and access, synchronization, data display, misconfigured alerts.
- Escalate what needs to be escalated, with a clear and reproducible file, to the product team and developers.
- Follow each ticket until complete resolution - and inform the customer,
- Train and equip distributors on new features: hands-on sessions, tutorials, educational materials.
- Feed the help center and the knowledge base (articles, FAQ, procedures),
- Ensure the administrative follow-up of customer files (subscriptions, billing elements).
- Participate in the implementation of the company's future technical projects
Requirements
- Experience in software / SaaS support, application hotline, technical customer service, or user training.
- Real ease with digital tools;
- A sense of explanation: you know how to adapt your speech to any type of interlocutor (from a distributor technician to a farmer).
- Organization and priority management: having several files open in parallel does not scare you.
- Operational English in both writing and speaking (our clients are also outside of France)
- Knowledge of the agricultural world is appreciated but not mandatory.
How to apply
Are you curious to learn more? Let's meet right now!
Other
Location: St Berthevin (possibility of teleworking 1 to 2 days per week). Contract type: CDI 35h/ week from Monday to Friday Remuneration of €29,000 to €35,000 gross per year - bonuses based on objectives Company health insurance, Cadhoc vouchers Remuneration: €29,000.00 to €35,000.00 per year Job location: On-site