Control-M Administrator / Control-M Support SME

We are looking for an experienced Control-M Administrator / Support SME to manage, support, and enhance the Control-M scheduling platform in an enterprise environment.

The role focuses on Control-M platform administration, automation, integration support, platform upgrades, and L2/L3 production support. You will work closely with application, infrastructure, security, network, and vendor teams to ensure platform stability, availability, and operational efficiency.

This role operates within a 24x7 support environment, including shift rotations, on-call support, and major incident management.

Key Responsibilities

Control-M Administration & Platform Support

• Administer and maintain Control-M Enterprise Manager, Control-M Server, and Agents.
• Manage Control-M configurations, security settings, calendars, resources, alerts, notifications, and escalation mechanisms.
• Monitor platform health, agent connectivity, availability, and performance.
• Perform Control-M upgrades, patching, hotfixes, migrations, and lifecycle management.
• Conduct post-upgrade validation and resolve compatibility or configuration issues.
• Perform performance tuning, optimization, and capacity planning.
• Troubleshoot and resolve platform-level incidents affecting scheduling services.
• Support High Availability (HA), Disaster Recovery (DR), and failover activities.
• Work with BMC Support on product issues, defect analysis, and escalations.
• Maintain SOPs, technical documentation, configuration baselines, and operational procedures.

Control-M Integration Support

• Support Control-M integrations with enterprise applications and external systems.
• Troubleshoot connectivity, API, authentication, authorization, and configuration issues.
• Support integration with monitoring, observability, and ITSM platforms.
• Validate integrations following configuration changes, upgrades, and deployments.
• Collaborate with application, infrastructure, security, and network teams to resolve cross-functional issues.

Automation & Infrastructure as Code

• Develop automation solutions using Ansible and/or Terraform.
• Develop and maintain scripts using Python, PowerShell, and Linux/Unix Shell.
• Create reusable automation workflows, playbooks, and scripts to reduce manual operational effort.
• Support Infrastructure-as-Code (IaC) practices for consistent and scalable platform management.
• Apply source control and automation best practices.
• Experience with Control-M Automation API and Job-as-Code (JaaC) is highly desirable.

Incident, Problem & Change Management

• Provide L2/L3 support for Control-M platform and integration-related incidents.
• Perform root cause analysis and implement permanent solutions for recurring issues.
• Support change, release, and deployment activities.
• Participate in Problem Management and Continuous Service Improvement initiatives.
• Ensure compliance with established change and operational processes.

24x7 Production Support

• Participate in 24x7 shift and on-call support rotations.
• Support major incident management and critical production recovery.
• Ensure adherence to SLA and platform availability targets.
• Participate in DR testing and business continuity exercises.

Mandatory Skills & Experience

• 5–10 years of hands-on Control-M Administration / Support experience.
• Strong experience with Control-M Enterprise Manager, Control-M Server, and Agents.
• Experience in Control-M upgrades, patching, migration, HA and DR.
• Hands-on experience with Control-M Automation API.
• Strong troubleshooting and L2/L3 production support experience.
• Hands-on experience with Ansible and/or Terraform.
• Strong scripting skills in Python, PowerShell, and/or Shell scripting.
• Good knowledge of Linux/Unix administration.
• Experience in integration support and API troubleshooting.
• Experience working in a 24x7 production support environment.

Preferred Skills

• Control-M Job-as-Code (JaaC).
• Managed File Transfer (MFT).
• Cloud platforms such as AWS, Azure, or GCP.
• CI/CD and DevOps practices.
• Monitoring and observability tools.
• BMC Control-M certification.