Head of IT Support

About the company

Our client, a public sector organisation are seeking an experienced SC Cleared Interim Head of IT Support to take ownership of a business-critical IT support function.

Your tasks

• Lead the IT Support function, including Service Desk, Incident, Problem and Asset Management.
• Take ownership of service delivery, operational performance, customer relationships and escalations.
• Drive improvements across ITSM processes, governance and service management maturity.
• Lead preparation for an upcoming SDI audit, ensuring readiness and improvement activity.
• Support the rollout of a new ITSM platform, helping shape processes, adoption and operational readiness.
• Build strong stakeholder relationships and improve customer experience across the organisation.

Requirements

This role requires a credible, hands-on leader who has operated at Head of IT Support, Head of Service Management, or equivalent level, and can quickly provide operational stability, lead service improvements, and drive ITSM maturity.

• Active SC Clearance (mandatory).
• Proven leadership of an IT Support or Service Management function.
• Strong ITSM expertise across Incident, Problem, Change and Service Management disciplines.
• Track record of delivering service improvement, operational excellence and stakeholder engagement.
• Able to operate independently, influence senior stakeholders and deliver results at pace.

How to apply

If you are a visibile, pragmatic leader who can hit the ground running, take some pressure off the existng leadership team and drive growth - we would like to hear from you. Apply now!

Other

• SC Cleared Interim Head of IT Support
• 6 month initial contract
• £650 - £700 inside IR35
• 2-3 days onsite Southampton