Accounts Receivable Specialist

The Opportunity

We are seeking an experienced Accounts Receivable Specialist to manage an allocated customer ledger, ensuring accounts remain up to date, payments are collected within agreed terms, and outstanding queries are resolved efficiently. This role will take full ownership of a portfolio of customer accounts, focusing on cash allocation, collections, account reconciliation, dispute resolution, and reducing aged debt. The successful candidate will be proactive in identifying potential payment issues, maintaining strong customer relationships, and escalating risks where appropriate.

Key Responsibilities

• Accurately allocate incoming customer payments against outstanding invoices.
• Investigate and resolve unallocated cash and unidentified receipts.
• Manage aged debt across an assigned customer portfolio, reducing overdue balances through effective collections activity.
• Build relationships with customers to encourage timely payment while maintaining a professional approach.
• Investigate, monitor, and resolve customer queries and disputes, liaising with internal stakeholders where required.
• Reconcile customer accounts to ensure balances are accurate and recoverable.
• Monitor adherence to agreed payment terms and escalate accounts requiring further recovery action.
• Maintain accurate records of collection activity, disputes, and account status.
• Support continuous improvement initiatives within the finance function.
• Ensure compliance with internal policies, procedures, and regulatory requirements.

Skills & Experience

• Previous experience in Accounts Receivable, Credit Control, Collections, or Sales Ledger.
• Strong understanding of cash allocation, account reconciliations, and aged debt management.
• Experience resolving customer payment queries and disputes.
• Excellent communication and relationship-building skills.
• Ability to manage a high-volume ledger and prioritise workload effectively.
• Proficient in finance systems and Excel.
• Strong attention to detail and a proactive approach to problem solving.

Ideal Candidate

• Experienced in managing an end-to-end receivables portfolio.
• Confident in chasing overdue payments while maintaining positive customer relationships.
• Organised, resilient, and able to work independently.
• Comfortable operating in a fast-paced, service-focused environment.
• Driven by achieving collection targets and improving cash flow performance.