Customer Service Representative - Coordination / Planning (M/F)
For over 130 years, Intertek, an International Group, has aimed to become the world's most reliable partner in quality assurance by exceeding our customers' expectations through the implementation of innovative quality assurance, testing, inspection, and certification solutions for their operations and supply chains.
Joining us means being part of a global family that champions diversity, always chooses the fairest option, and acts with precision, dynamism, and passion. We trust each other and take pleasure in winning together. Our future belongs to us, and we shape it. We create sustainable growth, for everyone.
Come bring quality and safety to life, sustainably.
The Audits Pharma business, a World leader in its field, works with 130 auditors based in more than 30 countries. Our core business is to support our clients, pharmaceutical and cosmetic laboratories, in conducting their supplier and subcontractor audits in accordance with European and American regulations. Through its actions, the Audits Pharma business contributes to improving the safety of health products distributed worldwide.
To strengthen its team, the Audits Pharma business is looking for its future Customer Service Representative - Coordination / Planning M/F.
Your main missions will be as follows: Be the primary point of contact for clients, audited sites, and auditors for post-audit activities, in an international environment. Coordinate post-audit activities to guarantee the quality of client deliverables within contractual deadlines, and ensure necessary follow-ups. Verify the quality of deliverables, including audit reports sent to clients, and format them if necessary to guarantee the expected level of quality. Prepare and issue client invoices in compliance with established processes.
What we will like about you: With a BAC+2 level of education, you have significant and successful initial experience in an international environment. Experience in quality assurance within the industry will be highly appreciated.
The keys to success in this position? You are organized, rigorous, proactive, and reactive. You are customer-oriented with excellent elocution and effective communication. You are dynamic, driven, and possess a synthesis mindset.
In addition, you have a taste for challenge, a strong ability to work in a team, as well as to manage priorities.
Requirements for this position Your English is fluent (daily exchanges with foreign countries, written and oral) and you must master IT tools, particularly Word and Excel.
Why join us: You will benefit from a complete integration plan, continuous training, daily support, internal evolution opportunities, and an annual salary policy. Teleworking agreement and flexible hours, 12 days RTT, holiday bonus, profit-sharing and incentive schemes, 60% coverage of mutual insurance, 60% of your restaurant vouchers, 50% of your public transport subscription, contingency plan, Social and Economic Committee.
Come share a multicultural and international experience in this position to be filled starting September 2026, on a CDI contract starting now at our site in Dardilly (69)