Shop manager (M/F)

About the company

As part of business growth, our partner company is looking for its future Store Manager. Integrated into a dynamic team, you will contribute to providing a high-quality customer experience.

Your tasks

1. Team management and animation

• Supervise, motivate, and develop a sales team
• Support employees in their skill development
• Organize schedules and ensure managerial presence on the floor
• Define individual and collective objectives, monitor performance, and implement action plans
• Establish a team culture based on high standards, commitment, and service excellence.

2. Business development

• Drive turnover and achieve sales targets.
• Analyze performance indicators: conversion rate, average basket, sales index, and turnover per customer.
• Develop loyalty and personalized customer relationships.
• Identify commercial opportunities and implement actions to optimize results.
• Develop and maintain a local and international clientele.

3. Customer experience and brand image

• Guarantee a personalized welcome and irreproachable customer service.
• Embody the values, identity, and universe of the house.
• Develop a consultative selling approach based on listening, product knowledge, and attention to detail.
• Manage delicate situations and ensure customer satisfaction and loyalty.

4. Operational boutique management

• Supervise stocks, inventories, deliveries, and replenishment.
• Guarantee the proper upkeep of the boutique and compliance with merchandising standards.
• Ensure compliance with internal procedures and the reliability of cash operations.
• Provide regular reporting to management.
• Act as the guarantor of the security of goods, people, and products.

Requirements

You have a proven experience of at least 3 to 5 years in a management role within premium, high-end, or luxury ready-to-wear.

• You possess a solid fashion culture and excellent knowledge of high-end retail codes.
• You are recognized for your leadership, your business sense, and your ability to unite a team.
• You master the main commercial performance indicators.
• You have an excellent presentation, a keen sense of service, and a strong customer orientation.
• You are organized, autonomous, proactive, and results-oriented.
• You are proficient in English; another language is an asset depending on the boutique's clientele.