Customer Service Agent

The company Interkiosk – ARGOS NET S.A. (member of the group of the Press Distribution Agency "ARGOS S.A."), with a multi-year presence in the Small Retail market and a significant market share in the field of contactless card sales terminals (Cosmote, Vodafone, NOVA, Paysafe, etc.) wishes, within the framework of its business development, to hire: Customer Support Agent Headquarters: Koropi Attica What we are looking for: Dynamic people with team spirit People with an appetite and vision for learning Job Description: Telephone customer support and first-level technical problem solving Checking the correct operation of services Informing and guiding customers for the maximum performance of services Maintaining customer satisfaction at high levels Informing customers about the progress of their requests The department operates 6 days a week including holidays with rotating shifts between 08:00 – 19:00 (09:00 – 17:00 for Saturdays and holidays) Required Qualifications: Secondary Education Diploma or Graduate of TEI/IEK Good knowledge of PC operation & MsOffice Knowledge of the English Language Proficiency in oral and written communication Customer-centric mindset with emphasis on results Previous experience in a service position (desirable) Benefits: Indefinite term contract Possibility of a hybrid work model (combination of working from the company offices and from home) Shift work schedule (8.00-16.00 and 11.00-19.00), with the possibility of choosing hours upon consultation Continuous training & guidance Excellent working environment