medical office assistant

We are looking for a reliable, organized, and personable *Medical Office Assistant (MOA)* to join our multidisciplinary medical clinic in Kamloops.

Our primary practice, *ICDO (Interior Chemical Dependency Office), is an outpatient medical clinic specializing in addiction medicine*, providing assessment, treatment, and ongoing medical care for patients with substance use concerns.

The successful candidate will be comfortable working in a busy medical environment, managing competing priorities, and interacting professionally and compassionately with a diverse patient population.

*Responsibilities*

Front Desk & Administrative Duties

• Answer and manage incoming phone calls, including message taking and appropriate triage
• Greet and check in patients in a professional and courteous manner
• Schedule, reschedule, and coordinate patient appointments
• Maintain accurate and up-to-date electronic medical records
• Process incoming and outgoing faxes, emails, forms, and other correspondence
• Maintain strict patient privacy and confidentiality
• Provide administrative support to physicians and clinic management
• Assist with general clinic organization and workflow

Clinical Support

• Assist physicians with patient flow and clinical tasks as required
• Collect and document patient vital signs
• Provide basic explanations of clinic procedures within the MOA scope
• Perform point-of-care testing, including:
• Urine drug screening
• BhCG testing
• Urinalysis
• Prepare and label specimens for laboratory processing
• Follow clinic procedures for handling and disposal of biohazardous materials

Clinic Operations

• Maintain clean, organized, and appropriately stocked exam rooms
• Clean and sterilize equipment according to infection-control standards
• Monitor inventory and restock clinic supplies
• Assist with ordering supplies and coordinating with suppliers
• Participate in cross-training across clinic functions

*What We?re Looking For*

The ideal candidate will:

• Be experienced in a medical office setting
• Be highly organized and detail-oriented
• Be comfortable multitasking and managing changing priorities
• Communicate professionally, respectfully, and compassionately with patients
• Be comfortable working with patients experiencing substance use and other complex health concerns
• Understand the importance of confidentiality, discretion, and professional boundaries
• Be dependable, punctual, and able to follow through on assigned tasks
• Be able to work independently while also contributing effectively as part of a team
• Demonstrate good judgment and recognize when concerns should be escalated to a physician or manager
• Be comfortable working in a fast-paced clinical environment
• Maintain a professional appearance appropriate for a medical setting

*Schedule*

This is a part-time position averaging approximately 20?30 hours per week.

Regular hours are primarily Monday to Thursday, 9:00 AM to 4:00 PM

Occasional flexibility may be required depending on physician schedules, including starting before 9:00 AM or remaining after 4:00 PM.

We are looking for someone who is available to *start as soon as possible*.

Pay: From $20.00 per hour

Benefits:

• Dental care
• Extended health care
• On-site parking
• Paid time off
• Vision care

Work Location: In person