Guest Relation Coordinator M/F - Guest Relation - CDI

Under the supervision of our Guest Relation Manager, you are an ambassador for our establishment, representing the Management to our clients. Your role is to ensure a personalized welcome, manage complaints, follow up on guest stays, and guarantee an unforgettable experience, particularly for our VIP clients.

Your missions:

• Welcome each client in a personalized manner, anticipate their needs, and exceed their expectations.
• Record and take into account client preferences to offer a tailor-made experience.
• Meet with clients to gather their feedback and quickly resolve any reported issues.
• Prepare and control VIP arrivals (rooms, specific services, special attentions).
• Verify the quality of rooms, bathrooms, and common areas before and during the stay.
• Coordinate with reception, room service, and other departments to respond to specific requests.
• Ensure compliance with hotel standards and loyalty programs.
• Handle client complaints and comments with reactivity and professionalism.
• Ensure follow-up on remarks via emails, satisfaction surveys, and internal software.

This list of missions is non-exhaustive and may evolve according to the needs of the department and the establishment. Gross monthly salary: 2,152.20EUR

Your profile: You have at least 2 years of experience in reception or customer service, ideally within a hotel establishment. Good knowledge of the establishment and its history. Mastery of our brand's service standards and IHG reception standards. Perfect command of English, knowledge of other languages is a plus. Ability to work evenings, weekends, and public holidays. Prolonged standing.