SENIOR BUSINESS TRANSFORMATION ANALYST
Get to Know Inter Pioneers, we changed the market by launching Brazil’s first digital bank and continue to create trends with cutting-edge technology. We have evolved into a Global Financial Super App, with complete solutions and top-tier innovation. Here, work has purpose: building real opportunities, transforming people's lives, and the financial market. This is our Inter Way of Doing. If you want to be part of this change and leave a legacy, your place is here.
Come be Sangue Laranja.
About the job and mission of the role
You will be part of the Strategic Projects team in Customer Experience and your mission will be to lead high-impact initiatives that connect data, processes, and people to generate real value to the business. Acting transversally, you will be responsible for diagnosing operational frictions, structuring scalable solutions, and conducting end-to-end strategic projects, always with the customer at the center and the right indicators on the radar. More than executing, you will influence decisions, engage leadership, and accelerate transformations with the support of agile methodologies, design thinking, and generative artificial intelligence.
In your day-to-day, you will:
Conduct structured analyses of operational flows and complex journeys, identifying friction points and root causes through data. Propose prioritized solutions based on impact and interference, ensuring continuous deliveries oriented toward customer experience and business value, always keeping an eye on the indicators that matter: Churn, LTV, ARPAC, and Principalidade, without losing sight of operational indicators such as TMA, FCR, and NPS that support daily reading.
Planning and facilitating diagnostic, ideation, and solution co-creation workshops, using methodologies such as Kaizen and Design Thinking. Stimulating active participation from different areas, promoting alignment, engagement, and the generation of practical insights for continuous improvement.
Leading large-scale strategic initiatives, such as the implementation of new technologies or the structuring of areas, with the definition of processes, indicators, and sustainability plans. Acting with a focus on scalability, impact, and alignment with organizational objectives.
Applying programming and generative artificial intelligence to accelerate analyses, integrate data from different sources, and develop personalized, automated, and predictive solutions, contributing to innovation and operational efficiency. The area has a proprietary hub of IAGen models and we expect you to know how to make the most of it to gain speed and quality in deliveries.
Acting strongly as a link between technical and collaborative areas, promoting strategic alignment, leadership engagement, and decisions. Structuring monitoring forums and translating data into executive narratives, dashboards, and strategic presentations, with a focus on clarity, impact, and decision-making.
What we are looking for
Mandatory:
Solid experience in management and leadership of complex strategic projects, preferably in CX environments, digital channels, or organizational transformation.
Practical knowledge in Python and SQL for data analysis and automation.
Experience with Generative AI applied to projects, whether for analysis, synthesis, automation, or prototyping of solutions.
Proficiency in project management tools: Microsoft Project or Jira and Tableau.
Mastery of Microsoft Office 365: PowerPoint, Excel, SharePoint, among others.
Design mindset applied to mapping and improving journeys, experience with UX or Design Thinking in practice.
Capacity to involve and influence areas with multiple specialists, participating as a facilitator and not as a centralized executor.
Fluent English.
Desirable:
Green Belt | Black Belt certificates in Lean Six Sigma, CSPO/PSPO, Design Thinking.
MBA in Project Management | Gen AI and Analytics | Automation.
Previous experience with modernization of service channels or customer-centricity projects at scale.
Benefits
Meal voucher and Food voucher
Health and dental insurance
Life insurance
Birthday DayOff
Baby On Board and Breastfeeding Room
Extended parental leave
Daycare/babysitter allowance and/or assistance for children with disabilities
Wellhub and Inter Running Group
CARE4U Space (Belo Horizonte): self-care services with exclusive values, decompression area, games, and mini golf course
Advantages in our SuperApp, such as Duo Gourmet
Prime Inter Card
Internal training and capacity building programs
Selection Process Stages
Resume screening;
Screening (initial approach to align expectations about the job);
Assessments;
Interview with Talent Team;
Technical test (when necessary);
Interview with leadership;
Hiring Proposal (Offer).