ONBOARDING & EMPLOYEE EXPERIENCE ANALYST I
Get to Know Inter Pioneers, we changed the market by launching Brazil’s first digital bank and continue to create trends with cutting-edge technology. We have evolved into a Global Financial Super App, with complete solutions and top-tier innovation. Here, work has purpose: building real opportunities, transforming people's lives and the financial market. This is our Inter Way of Doing. If you want to be part of this change and leave a legacy, your place is here.
Come be Sangue Laranja.
About the job and mission: You will be part of our People | Employee Experience team, working on the evolution of the onboarding journey and Employee Experience (EX) initiatives at Inter. Your mission will be to ensure high-quality integration in the first 90 days, structuring routines, controls, and indicators to generate continuous learning and elevate the employee experience — also acting in leadership onboarding and integration for teams with a global interface, including onboarding in English for the US.
In your day-to-day, you will:
Structure and evolve the end-to-end onboarding journey, ensuring consistency of experience and execution across areas and profiles.
Operate and improve the 90-day onboarding process (rituals, checkpoints, materials, tracks, and follow-up).
Define and monitor indicators (KPIs) and analysis routines to measure onboarding effectiveness (e.g., adherence, satisfaction, time to productivity, completion rate, perceived quality).
Build a continuous learning routine, transforming data and feedback into journey improvements and practical actions.
Conduct and support leadership onboarding, ensuring alignment of culture, expectations, and performance.
Work on EX projects, from diagnosis to implementation and maintenance, articulating stakeholders and dependencies.
Prepare and conduct presentations for different audiences (People, leadership, and partner areas), with clear and decision-oriented storytelling.
Produce and maintain onboarding artifacts (guides, FAQs, templates, communications, and tracks) with a focus on clarity and scalability.
Act as a bridge with internal areas (BPs, Talent Acquisition, Training, Internal Communication, Tech/Security/Facilities when applicable) to ensure a fluid experience.
Perform onboarding in English for international audiences, focusing on the US.
What we are looking for
Mandatory:
Completed higher education.
Previous experience with onboarding and/or Employee Experience, acting directly on the employee journey.
Experience structuring and sustaining processes with a cycle vision (especially the first 90 days).
Ability to define and monitor indicators and establish analysis and learning routines (PDCA, continuous improvement).
Experience with project management (planning, execution, deadlines, stakeholder alignment).
Presentation and storytelling skills, transforming data and qualitative inputs into narrative and recommendation.
Experience with leadership onboarding (coordination, management, or strategic positions) — even if partial.
Fluent English to conduct onboarding with a US audience (meetings, presentations, and written communication).
Ease with organization and collaboration tools (e.g., docs, spreadsheets, presentations, flows, and follow-up).
Desirable:
Experience in high-scale and growth environments (e.g., fintech, tech, digital bank, super app).
Knowledge of research/feedback tools and experience metrics (e.g., eNPS, pulse, surveys).
Familiarity with automations and/or use of AI for productivity gains (e.g., feedback analysis, summarization, material creation).
Benefits
Meal voucher and Food voucher
Health and dental insurance
Life insurance
Birthday DayOff
Baby On Board and Breastfeeding Room
Extended parental leave
Daycare/nanny allowance and/or assistance for children with disabilities
Wellhub and Inter Running Group
CARE4U Space (Belo Horizonte): self-care services with exclusive values, decompression area, games, and mini golf course
Advantages in our SuperApp, such as Duo Gourmet
Inter Prime Card
Internal training and capacity building programs
Selection Process Stages
Resume screening;
Screening (initial approach to align expectations about the job);
Assessments;
Interview with the Talent Team;
Technical test (when necessary);
Interview with leadership;
Hiring Proposal (Offer)