DIGITAL PRODUCTS ANALYST II

Get to Know Inter Pioneers, we changed the market by launching Brazil's first digital bank and continue to create trends with cutting-edge technology. We have evolved into a Global Financial Super App, with complete solutions and top-tier innovation. Here, work has purpose: building real opportunities, transforming people's lives and the financial market. This is our Inter Way of Doing. If you want to be part of this change and leave a legacy, your place is here.

Come be Sangue Laranja.

Get to Know Inter As pioneers, we transformed the market by launching Brazil’s first digital bank and continue to shape the future with cutting-edge technology. We have evolved into a Global Financial Super App, delivering complete solutions and leading innovation. Here, work has purpose: creating real opportunities, transforming people’s lives, and reshaping the financial market. This is the Inter way of making things happen. If you want to be part of this transformation and leave your mark, your place is here.

Become Sangue Laranja.

About the job and mission of the role

You will be part of the US Payments Platform team, within the global cards Projects and Support team. You will be responsible for support, i.e., identifying errors in card operations, informing stakeholders, triggering internal and external suppliers for correction, and monitoring the problem solution.

In your day-to-day, you will:

Identify occurrences in the operation through internal controls or reports from CX, Operations, and Product teams.

Perform root cause analysis and map impacted customers.

Trigger internal and external suppliers to structure action plans and conduct the implementation of definitive solutions.

Communicate all involved stakeholders about occurrences, adopted solutions, and established deadlines.

Monitor post-implementation solutions, ensuring that occurrences were resolved in accordance with business expectations and its rules.

What we are looking for

Mandatory

Completed higher education

Advanced/fluent English

Strong analytical capacity and skill for diagnosis and problem-solving

Efficient priority management in dynamic and high-demand environments

Excellent verbal and written communication, with the ability to synthesize and clarity in transmitting information

Genuine interest in exploring new tools and methodologies to solve demands

Ability to share knowledge and foster team development

Organization and structuring of processes, with experience in stakeholder management

Desirable

Knowledge of card processing, Mastercard, TPP (Third Part Processing)

Knowledge of ISO8583 (Cards Payments Standard)

Benefits

Meal voucher and Food voucher

Health and dental insurance

Life insurance

Birthday DayOff

Baby On Board and Breastfeeding Room

Extended parental leave

Daycare/nanny assistance and/or assistance for children with disabilities

Wellhub and Inter Running Group

CARE4U Space (Belo Horizonte): self-care services with exclusive values, decompression area, games, and mini golf course

Advantages in our SuperApp, such as Duo Gourmet

Inter Prime Card

Internal training and capacity building programs

Selection Process Stages

Resume screening;

Screening (initial approach to align expectations about the job);

Assessments;

Interview with Talent Team;

Technical test (when necessary);

Interview with leadership;

Hiring Proposal (Offer);