Client Support

Responsibilities:

Resolving Complex Issues:  Diagnosing and troubleshooting technical, billing, or service-related issues to find swift solutions. Managing Ticketing Systems:  Organizing, tracking, and prioritizing customer inquiries via specialized helpdesk or CRM platforms. 

Managing Escalations:  Directing highly technical or out-of-scope issues to internal software engineers, product development, or senior management.

Processing Transactions:  Handling high-priority account activities, including complex orders, service upgrades, cancellations, refunds, or exchanges.           

Requirements:

A minimum of 1-2 years of experience 

A minimum of an HND

Must reside at/close to Ikpoba slope, Benin City.

Must be 20 years old or above in age.

Benefits:

Remuneration: NGN 80,000-100,000 monthly

Performance Bonuses