Key Account Executive (Customer Account Management)

Working hours: 5 days (Mon – Fri: 9 a.m. – 6 p.m.) Working location: Fortune Tower (MRT Rama 9)

Interested applicants, please submit your updated English resume with contact phone number, current and expected salary. Salary will be dependent on experience and qualifications. Only shortlisted candidates will be contacted.

Able to start working immediately will be considered an advantage.

Key Responsibilities:

1. Customer Relationship Management;

• Build, develop and maintain strong, long-lasting the customer relationships with current customers and/or potential customers
• Understand customer needs and develop strategies to meet those needs.
• Proactively address customer concerns and ensure timely resolution.

1. Problem Solving;

• Demonstrate effective problem-solving skills to address customer issues promptly.
• Collaborate with internal teams to find solutions that align with customer requirements.

1. Communication and Negotiation;

• Communicate clearly and effectively with customers to understand their expectations.

Negotiate contracts and agreements to ensure mutual satisfaction.

• Handle the inquiries, discussions, negotiations and feedbacks of customers.

1. Customer Satisfaction Metrics:

• Establish and monitor key performance indicators (KPIs) for customer satisfaction.

Implement strategies to improve customer satisfaction and loyalty.

• Responsible for developing customer new product launch plans and ensuring successful implementation.

1. Logistics Background (Preferred);

• Leverage logistics industry knowledge to understand customer requirements effectively.
• Collaborate with the logistics team to align services with customer expectations.

Qualifications: Bachelor’s degree in Business, Logistics, or a related field. 3 years experiences with 1 year in supervisor role in Customer / Key Account Management, Business Development and Sales or a similar role. with 1 year experience in supervisor role Excellent problem-solving, logical thinking, interpersonal and communication, and negotiation skills. Able to communicate in English is plus. Ability to work collaboratively with internal teams to address customer needs. Knowledge of the logistics industry is a plus. Ability to adapt and thrive in fast-pace dynamic environment.