Account Manager
Job Summary: The role will involve building strong customer relationships, understanding business needs, proposing suitable solutions, managing sales opportunities and working with internal teams to deliver quality solutions and services. Account Management: Manage assigned customer accounts and build strong, long-term relationships with key stakeholders.
Engage stakeholders and senior decision-makers to develop business opportunities.
Maintain good after-sales support to ensure customer satisfaction and retention.
Sales Generation: Identify new business opportunities through prospecting, networking, referrals and account development.
Develop and manage sales pipelines to achieve monthly, quarterly and annual sales targets.
Identify cross-selling and up-selling opportunities within existing accounts.
Solution & Product Management: Understand customer requirements and recommend suitable printing, IT products, solutions and services.
Conduct product and solution presentations or demonstrations where required.
Quotation & Proposal Preparation: Prepare and present quotations and proposals based on customer requirements.
Support RFPs, tenders and major sales opportunities.
Customer & Internal Coordination: Work with internal teams to ensure timely delivery and quality of products and services.
Manage customer requirements and follow up on actions throughout the sales process.
Sales Reporting & CRM: Maintain accurate customer, sales opportunity and activity records in the CRM system.
Provide regular updates on sales performance, pipeline and account activities.
Market Research: Monitor market trends and competitor activities to identify potential business opportunities.
Others: Perform other duties as assigned by Management.
About you Minimum Diploma or Degree in any discipline.
At least 3 years of working experience in the similar capacity.
Sales experience in IT office automation or similar industry is an advantage
Possess initiative with desire drive for excellence in a dynamic environment
Possess a successful track record in achieving set objectives
IT-savvy and possess own vehicle preferred
Passionate in engaging with customers and provide excellent service
Good communication and presentation skills with good command of English
Other Information EA Reg No.: R1551305 License No. 22C1076