Technical Support Specialist

Responsible for understanding business needs of the customer to deliver high quality, technology based business solutions.

Provides technical/functional assistance in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements.

Understand, capture and communicate business direction, challenges and requirements.

Plan and execute tasks / initiatives.

Participate in solution discussion. Evaluate and propose solution approaches.

Hands on technical implementation will be required.

IT solution implementation and conduct periodic implementation reviews.

Test all solution aspects including, but not limited to acceptance, security, performance, integration.

Support work required to successfully pass through all relevant project gates.

Deliver business solutions that include technology implementations and/or adaptations.

Carry out phone / remote / visit incident support and manage end user expectations.

Strong troubleshooting skills; ability to identify patterns and generate ideas

Keep abreast of latest trends in technology, industry and corresponding business domain.

Requirements: 2 years minimum experience in IT related career

Maximum age 27

Good knowledge of installing and managing Microsoft Windows Server (2012/2008) and Windows Client (10 / 7).

Good knowledge of Active Directory, Windows group policy and domain workflow.

Good Knowledge of networking (Switching, Routing, DNS, DHCP, VPN, network protocols). CCNA certified is an advantage.

Basic knowledge of handling Virtual Machines and installations (ex.: VMware Workstation or VMware Esxi…etc.)

Basic knowledge of Network Firewall is an advantage

Good Knowledge of English (Write / Read / Oral) is a must

Key Skills: Organizational and planning skills

Attention to details

Communication skills

Continuous improvement and Innovation

Analysis and Problem Solving

Accountability

Flexibility

Stress tolerance