Client Solutions Specialist

Role Overview:

We are seeking a Client Solutions Specialist to play a pivotal role in both pre-sales and post-sales engagement at Integral. This individual will act as a trusted advisor to prospective and existing clients, helping them understand, implement, and maximize the value of Integral's technology solutions. The role requires a deep understanding of FX, Metals, CFD, and Crypto markets, as well as electronic trading platforms and technology-driven solutions.

Key Responsibilities:

Pre-Sales Engagement:

• Collaborate with the sales team to understand client requirements and propose tailored FX, Metals, CFD and Crypto technology solutions using Integral’s cloud-based platforms.
• Conduct product demonstrations, proof-of-concept (PoC) engagements, and technical deep dives to showcase Integral’s platform capabilities.
• Develop compelling presentations and solution proposals to articulate the value proposition of Integral’s solutions.
• Work closely with internal product and technology teams to ensure alignment between client needs and product capabilities.
• Act as a subject matter expert (SME) on financial technology trends, market structure, and execution workflows.

Post-Sales Delivery & Client Success:

• Oversee the implementation process, ensuring smooth onboarding and integration of Integral’s technology solutions with client systems.
• Effectively communicate the customers objectives to the delivery teams by providing clear solutions documentation.
• Serve as a liaison between clients and internal teams (product, development, and support) to address technical and operational challenges.
• Continuously monitor client usage, collect feedback, and contribute to product enhancement initiatives.
• Foster long-term relationships with clients by delivering proactive solutions and work with the Account Management team to identify upsell or expansion opportunities within Integral’s ecosystem.

Qualifications & Experience:

• 5+ years of experience in FX and Crypto trading technology, electronic trading, or financial technology solutions.
• Strong understanding of FX and Crypto markets, including spot, forwards, swaps, and options.
• Prior experience in pre-sales, client-facing technical consulting, or solution architecture.
• Knowledge of FIX and REST protocol, APIs, and electronic trading workflows is a plus.
• Our preference is for a candidate who speaks multiple languages, since it is a global role based out of Singapore. Ideally the candidate would be fluent in English and have working knowledge of French, Italian, Spanish or German.
• Excellent communication skills with the ability to convey complex technical concepts to both technical and non-technical audiences.
• Proven ability to manage multiple client engagements and drive solution delivery.
• Experience working in an agile, fast-paced environment with a customer-centric approach.